Working in retail: Holiday shoppers

Apple's Campus

Now that the holiday shopping season is underway, I was recently reminded of an experience I had while working in Apple’s retail division during the holidays a number of years ago.

A customer came in and wanted demanded an iPod nano in a specific color and capacity that we didn’t offer. I told him that this product didn’t exist, and helpfully pointed him to the area where our iPods were on display.

He became rather irritated, and then yelled at me.

“You guys are nothing but a bunch of fucktards!”1

And he stormed out.

Happy holidays to you, sir!

Addendum: The guy was in his early fourties.

1 According to the Urban Dictionary, a fucktard is a contraction of “fucking retard.”

How fast things change

kate_iphone.jpg

Oh man, I don’t even know what to say. I’ve been sitting on this post for a few days, trying to think of the right things to say. I’m still shocked, sad, and angry that a friend decided to take her own life.

No one can ever understand why someone would go through with this and we all wish we could have done something more for her. But what? The worst part of it is that no one had ever expected this, especially not from Kate.

As I was looking back through some posts and archives on her Facebook page, I found this ironic and spooky comment I left after she mentioned she was going to walk across the Golden Gate Bridge for the first time a few weeks ago.

kate_bridge_comment.png

Two weeks later, she would wind up taking her own life. This comment is probably what has been bothering me the most about this whole thing and I can’t stop thinking about it. Did she foresee herself doing something like that then?

So long Kate. I hope that wherever you are now, you’ve found what you were looking for. You’ll be missed.