Monthly Archives: January 2013

Tech Companies Leave Phone Calls Behind

Via: http://www.nytimes.com/2012/07/07/technology/tech-companies-leave-phone-calls-behind.html?_r=3&ref=technology

The companies argue that with millions of users every day, they cannot possibly pick up a phone.

“A lot of these companies don’t have enough employees to talk to,” said Paul Saffo, a longtime technology forecaster in Silicon Valley. Facebook, for example, has just one employee for every 300,000 users. Its online systems process more than two million customer requests a day.

Google, which at 14 years old is a relative ancient in Silicon Valley, is one of the few companies that publishes phone numbers on its Web site. Its phone system sends callers back to the Web no less than 11 times. Its lengthy messages contain basic Internet education in a tone that might be used with an aging relative, explaining, slowly and gently, “There’s nothing Google can do to remove information from Web sites.”

My top music of 2012

Thanks to Last.FM, I’ve compiled a list of the top artists I listened to in 2012. See my previous list for 2011 right here.

My top artists and musicians of 2012:

1. Mocean Worker (463 plays)
2. Hot Water Music (383 plays)
3. Johnny Cash (373 plays)
4. Imagine Dragons (359 plays)
5. Alt-J (337 plays)
6. Trampled by Turtles (282 plays)
7. The International Noise Conspiracy (268 plays)
8. State Radio (267 plays)
9. Of Monsters and Men (220 plays)
10. Bob Dylan (207 plays)